Fixed scope
$250
One-time review of one hospitality brand or property group. Delivery target: 7 days after scope acceptance.
Hotels, resorts, and direct-booking operators
Make AI hotel actions accurate, attributable, and authorized.
A fixed-scope public-evidence audit for hospitality businesses preparing conversational discovery, live rates, direct booking, and authenticated guest-service actions.
Discovery evidence
- Property facts, amenities, policies, rates, and availability have authoritative sources.
- AI-facing content distinguishes verified facts from generated explanation.
- Recommendation and sponsorship economics remain separately observable.
Booking and guest-action evidence
- The official booking operator and merchant identity remain visible through handoff.
- Rates, taxes, mandatory fees, currency, and direct-only benefits are not obscured.
- Booking, cancellation, guest-service requests, and reversals are bound to the correct guest and stay.
- Charge-bearing or irreversible actions require explicit confirmation and return a completion receipt.
Deliverable
- Exact public evidence inventory and unknowns.
- Failed-control versus missing-evidence classification.
- Prioritized fixes and retest criteria.
- One bounded public-surface retest.
Why now. OpenAI published an October 7 hospitality case study reporting approximately 1.5× early booking conversion versus organic search for one ChatGPT plugin. On October 8, Rio Hotel & Casino announced a transactional ChatGPT experience spanning room booking and guest-service requests such as housekeeping items and department contact. These are issuer-provided claims, not transferable performance or safety guarantees. The audit tests whether discovery, booking, and guest-action evidence is independently ready before a hotel invests in a comparable channel.